Proactive Reputation Management From the Ground Up
Overwhelmingly, and tragically, online businesses approach the subject of reputation management entirely from the wrong angle. That is to say they don’t manage their reputation at all until disaster strikes.
Without any doubt Proactive Reputation Management is the way to go.
If you lay the groundwork your reputation is going to be a lot easier to protect. In fact, if you’re truly proactive in your approach, you should end up in a position where no one single miscreant could possibly affect the way your audience or client-base sees you. The stronger your online network, and the wider your reputation, the more difficult it would be for any entity to affect your status online.
So how do expert reputation management gurus go about protecting themselves? Most professionals talk about ’strengthening your brand,’ but give very little concrete advice on how you should go about doing this.
Strategies like providing a great product or service are common sense, but it’s not always enough. There’s always going to be the odd person who doesn’t see your product for what it is and raises the roof because he or she feels they have been sold short.
It all starts with a rock-solid network. If you have good connections online, you will have an approachable group of supportive friends and associates who will be happy to help you out with some social media voting-up, and who may even bring along the strength of their networks too.
Creating an interactive blog or website can be a vital tool, as reputation management expert Andy Beal, owner of Trackur mentions in his interview with Martijn Ros.
I advise my clients to look for the “centres of influence.” Where are their stakeholders hanging-out online? When you understand the types of social media your stakeholders are using -maybe they prefer blogs over forums -you’ll increase your chances of successfully engaging them.
Social media channels that you may find useful for establishing a thriving social network, depending on your market and your niche, include:
FaceBook
MySpace
Twitter
Plurk
FriendFeed
Next, consider a creating a large amount of press release activity. Certainly you can do some of it yourself, but if you could be mentioned in press releases issued by other companies that’s a whole lot better. If you have been generous with mentions for members of your own network, this shouldn’t be at all difficult to arrange.
Great places to post online press releases are PRLeap and PRWebDirect.
Many social media channels also have associated tools that will help you to monitor your reputation free of charge. Take Cherpa for example. This application allows you to type in a keyword or phrase and you’ll immediately see where the buzz is across Twitter. It’s amazing. Of course it has many other uses, but reputation management is a major one. Personally, I see it as such a useful tool it’s almost worth joining Twitter just for the reputation management possibilities alone.
Another free tool to see where you’re mentioned online is Google Alerts. It has its uses but I find it quite limited, especially when you compare it with a comprehensive tracking tool.
Trackur is not free, but it’s the best reputation tracking software out there. If you have had problems in the past, or if you are expecting reputation management crises, then this would be a modest investment that could really pay off in a big way.
There is a class of social networking sites that is not so much ’social’ as professional, and while these won’t do you much good if you have a lot of negative stuff directed at you on the Internet, they are still powerful resources for getting the word out about you positively.
LinkedIn
Xing
Ecademy
Ryze
Yorze
LinkedIn has a facility for having your professional associates leave feedback about you. While the system can be abused, it still has it’s uses and the person leaving feedback has to have a LinkedIn account and cannot comment anonymously.
To get the maximum benefit from this kind of site, you need to take a different approach to that you’re used to on FaceBook or Twitter. To get an idea of what’s acceptable and what’s not, you might find these tips for using professional networking sites over at the Washington Post quite useful.
SEO Blackhat SMO Tricks Can Hurt You Even if You Didn’t Do it Yourself!
“Search engine optimizers’ Backhat social media optimization tricks can hurt you without you doing it yourself? Yes, it’s true, and here’s why.”
Today’s search engine optimization or SEO is rapidly changing to meet the New World Wide Web order of things. SMM (social media marketing) SMO (social media optimizing) SSM (social search marketing) and ‘personalized search’ are not only the catch-all SEO phrases or marketing fads of the moment: Search and social marketing now go hand in hand. Both social media and search optimization can work beautifully in tandem when used properly as a combined marketing strategy. Social media is here to stay, but Web 2.0 is old. Personalized Active Semantic Grid 3.0 is going to be the next Big Thing.
All in all, while technically things are different, nothing has really changed for SEO. What’s different to the Web as it was a short while ago is that Blackhats, marketers and Whitehats alike now use social media as part of their daily routine. The core principles of optimization have maintained identical faces in both worlds. Good gets good results and bad gets bad results. So most likely SEO professionals will continue to develop their talents and meet a demand through to the next phase of the Internet.
Why ramble on about what we already know? For some reason no SEO has yet broached the subject of the real issues with Blackhat optimizers. Once, link farms and mass directory submissions were just about standard practice, and when a Blackhat got started on your site, all that would be left was a disreputable, hollow husk. Even then, using these shady methods would hurt your ranking far more than they would help, and the same is true today. But what so many online business owners don’t realize is that when you have a Blackhat inside your social circle operating in stealth mode, you will unknowingly be ruining you own social search rankings just by associating with them.
“HOW in the WORLD could that possibly EVER happen?”
If you’re a quietly-observant person who is active on the internet, you may have already asked yourself this question. It may also be that you have already noticed the very thing I am about to unveil.
To make my point I can give some simple examples any social media user would have seen recently.
Blogs: Have you ever heard of Akismet? How about these spine-chilling terms: comment spam, feed scrapers, hacked blogs, hidden links, pingback spam, trackback spam, XSS injection? These are Blackhat tools and blog-abusing tricks. Every single one of these can destroy a site’s authority, ranking and traffic.
Take Delicious: Once a quality indicator for websites across the internet, now the most overcrowded, insanely dense sea of innumerable tags, more an exercise in pointlessness than anything at this point. What does that mean for you? Your bookmarks may or may not get credited, listed or scanned. Why? Because of the flood of spam, Delicious is now filtered to protect the site itself. Poisoned links can seep into your pool, fed by mass shares, bot armies and forced homepage listings that only seem interesting at first glance.
Digg: Wow this one is Easy. Digg.com has virtually ground to a halt in the last few weeks. Reports of hundreds, if not over a thousand diggers banned for unwittingly aiding technical social Blackhats. It’s a story that has played out many times, but perhaps not on so large a scale.
As the redirected sites and obviously ad-fueled ADVERTISEMENT INCORPORATED sites flooded the Digg gates, scores of unwittingly complicit users then vanished. A new community of new and old faces replaced them. Now those users are mingling in a social site permeated with fear. Yes, it could and probably will happen again.
StumbleUpon: This is by far the most dangerous target for users. Blackhats can send you direct pages, often in a friendly way that will leave you unsuspecting. Yet according to the terms of StumbleUpon, no click should be asked for or suggested. Users guilty of asking for Stumbles can be banned, no questions asked. So next time you get a Stumble request, ” blah blah … stumble and review plz” read “make me money … get banned dummy”.
Twitter: Twitter oh our cruel mistress of dread. It’s addictive once you get started, yet staring you in the face is the Blackhat core from the dark depths of the Internet. Everything from adult and hijack redirects to mass-Google blacklisting has befallen Twitter users. Again as a Twitter user you may not be doing anything you would think could harm you, but you can get tagged as a spammer by association, and this can be visible to everyone and totally out of your control on ratings sites all over the Web. Talk about a reputation management nightmare.
As you now may see, the Internet as we know it has changed, in many ways for the better, but in some ways for the worse. Facets and faces of marketing will always be part of any product or consumer driven society, therefore greed or need will always drive some to choose the darker path.The bright side for all of us is that as technology changes, new and better is always just ahead. Test it, try it, explore the possibility of the Web. Go search and be thoughtful, be vigilant while you’re being social. Consider your actions and your associates carefully, and all will be well.
Another ridiculous yet interesting searchable socialized rant-ramble by: Mich D … yeah the very same dude 
[ @MichDdot 4D twest U pleepz N tweepz 
]
Don’t miss the twitter migration…
Ever noticed how sometimes a few straggling birdies get left behind each year when all the others are migrating to better climates? Chances are those that get left behind end up not making it at all.
I hate to be a drama queen (not known for it), but if you are stubborn about not getting involved with twitter, you might just find yourself wishing you’d joined the rest of the flock, especially if you work online.
I know there are a number of online personalities who, like me in the beginning, see twitter as just one more social-media drain on our time, but I’m happy to admit that I was wrong on that score. I’m now a self-confessed twitter-holic.
The twitter world is fast developing into a hub for the various industries. All you need do to ensure permanent access to professional opinions, great company, and breaking news, is open an account and search for all the people in your industry you wish you had access to. You’ll probably be surprised how many are already on twitter. Join as many communities you want, and you’re all set.
Remember though, that if you want to use twitter for family and friends too, you’d be better off opening more than one account so that your professional associates can’t end up reading your family small talk.
Like many others in the SEO industry in particular, I’ve discovered that twitter is wonderful for keeping me in touch with what’s going on. We’re even privy to breaking news as it’s actually breaking, and I love hearing about stuff before anyone else does!
There are a number of twitter clients designed to help you get the most of your micro-blogging experience. Instead of exhausting (and boring) myself, I’m going to send you over to this brilliant list. That should be plenty to keep you going for a while. My favorite (and the only one I use) is Twhirl. It’s easy, non-intrusive, meaning I can work while I’m using it, and it seems to have few bugs. In the bargain, you can log onto multiple accounts and read them all from the same tiny window. Brilliant.
My one pet peeve with Twhirl, however, was that it opened links in IE instead of FireFox, which is my default browser. I tweeted about it a couple of times but no one answered my cries for help. Then yesterday Andy Beard encountered the same problem, so my eyes were glued to his tweets until he came up with an answer, which I knew he would. So it is with full credit going to Andy that I present to you the solution here! I’m so happy that now when I click on a link in a tweet, it comes up in FireFox. I HATE IE!
Just in case any twitter people get to read this, one thing both twitter and Twhirl are lacking is an efficient search mechanism. If you just know you saw a tweet about something important a few days ago, you can’t find it in search (well not reliably). You need to go back through all the tweets, which can be an extreme headache, particularly if you’re pushed for time which we all are.
But I love twitter, and even the attractions of FriendFeed can’t lure me away, well not for now anyway.
So what do I mean by ‘don’t miss the twitter migration?’ It seems to me that at some point they’ll probably have to change the rules for twitter, when it gets too big to manage in its present format. Maybe there will come a time when you can’t just decide to ‘follow’ any person of your choice. For me this is a totally valid reason to get in now before things do change (of course, then again they might not). And then there’s always the fact that some pretty impressive individuals are still willing to follow you back. Once they’ve got upwards of 10,000 followers that’s unlikely to be the case.
Oh, and if you love the little birdie with attitude featured in the twitter logo, you’ll be impressed to know that it’s the work of another twitter-holic, non other than cartoonist Hugh MacLeod of Gaping Void.
If you want to start somewhere, follow me on twitter!
Social Networking Sites I Love and Depend On
Guide to Networking with twitter
There’s no shortage of social networking sites online. In fact, if you’re like me you sort of get a sinking feeling every time you see that another one has been launched. It’s getting overwhelming. And worse, most of them are a total waste of time; a short flash-in-the-pan that fades away to nothing.
I actually thought twitter was going to be like that. Boy was I in for a surprise. I never thought this tiny, simple micro-blogging application would soon be the one I use more than any other. In fact, twitter has a way of growing on you, and now I see it as my most useful networking tool: I can easily choose who I network with. I have even been getting backlinks from twitter, and a small amount of traffic (hey, traffic is never to be sneezed at, especially if it’s targeted).
It would be churlish of me to try and create a twitter resource without making reference to others who have done a far better job than I might have done:
Let’s start with this ‘how to’ guide from New Media Bytes. It tells you all you need to know to get twittering in the shortest amount of time. I should mention that it was intended for journalists, but bloggers and just about anyone else will find it very useful too.
Second up we have Lee Odden over at Top Rank Blog with a pretty comprehensive twitter guide.
This list of SEO twitterers is the work of MarketingPilgrim, and you’re going to love it if you’re at all interested in SEO.
That should be more than enough to get you started on twitter. Now tell me you don’t love it?
Stumbleupon: How to Get Tons of Traffic in One Easy Lesson
Stumbleupon quickly became my all-time favorite once I reinstalled it last year. I say reinstalled because I dabbled with it some years ago when it was new on the web, but couldn’t see a purpose for it at the time. Wrong again. When I began using it this time, I noticed a curious thing just a few days after I installed it: a huge spike in my web traffic. I couldn’t understand it–about a thousand visitors from nowhere. When I investigated, every single one of them had come from Stumbleupon. I was excited about this discovery–so much free traffic at absolutely no cost–it deserved to be investigated.
Oh, just one word of caution here: I actually had to change my hosting provider once I started using Stumbleupon because they closed me down a couple of times saying I had used up all my bandwidth. Don’t burn traffic by not being prepared for it when it comes with plenty of usable bandwidth.
You can be sure this nugget of information piqued my interest: The more active you are on Stumbleupon, the more traffic you get. So you can even control how much traffic you get. But you can’t just go in there and spam members. If you do you run the risk of getting buried, or worse. Be sure you’re doing it right: read these highly informative articles about using Stumbleupon before you even download the Stumbleupon toolbar. This one is for Firefox, but you’ll find the IE version there too.
Here’s an explanation of how to use Stumblupon like a Pro that should put you in a great place to start stumbling right away.
Tamar Weinberg wrote this Stumbleupon How-to guide for 10e2 a year ago, but it’s well worth a trip over to read it.
Andy Wibbels wrote this article about how to find great websites using Stumbleupon, and this is useful information too.
OK, so now you know why you should be using twitter and Stumbleupon. Don’t forget to follow me (I’ll reciprocate) on twitter, and be my friend on Stumbleupon. See you there. 
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