It’s time to start taking social media seriously if you haven’t up till now. I’m going to take a look at all the major social media sites in a new series: Social Media for Business.
As I predicted at the beginning of the year, social media is becoming more and more important as a business tool and you ignore it at your peril.

First up is FaceBook

Personally I find FaceBook extremely time-consuming but I have to concede that it can be a powerful business tool when used properly.

As with all social media its greatest benefit is that it allows you to have a greatly extended reach: your profile can potentially expose you to thousands of visitors online. If you do it right and that’s a big if.

FaceBook Demographics

If you’re wondering exactly what is the potential for extended reach, consider that FaceBook has a whopping 175 million users: only 50 million of them are in the US and 9 million in the UK. So if you’re an international outfit, you need applications like FaceBook to make sure you’re getting the potential international coverage you need.

“Yeah, but all you get on FaceBook is kids obsessed with games and music…” Not so! The fastest growing demographic on FaceBook is the 33-40 year-olds, but the over 55s are close behind them. Those are powerful demographics for the business crowd aren’t they?

There are three very important rules you need to follow if you want to be a social media success: I’ll be repeating this later because it doesn’t just apply to FaceBook:

• Never, ever be aggressive or rude. If you wipe someone out on FaceBook chances are it will go viral because everyone loves a fight. But you will put people off doing business with you for good. Always be nice even if you disagree.
• Keep your readers engaged: include interesting stuff for them and…
• Give people something to take away. Nothing creates likeability than solving another person’s problems for them–for free. It is a great concept that John Jantsch of Duct Tape Marketing talks about in detail.

You need to spend time connecting with people on FaceBook, and once you’ve done that you need to spend more time engaging with them. If you’re not prepared to do that then perhaps Social Media in all its glory simply isn’t for you.

Engage with your customers on a personal level

One of the hugest advantages of engaging with your customers through social media is that they get to see a side of you that they normally wouldn’t: you become a friend to them and everyone loves to do business with a friend. Successful FaceBook users, or Power Users, find that their business grows virally because they’re giving people what they want or need, so those connections go away and tell other connections to go check it out.

If you ever run into reputation problems online (if, in other words, you have someone publishing unpleasant stuff about you), a strong FaceBook presence can be a wonderful ally in your reputation management strategy. You can also use FaceBook for proactive reputation management. Which is basically making sure that the naysayers can’t get a foot in the door.

So what can you do to make sure that visitors find your FaceBook page engaging and useful?

• Industry news (trade shows, exhibitions, product recalls…you get the idea)
• Tips on using your products/services
• Stories about how your producst/services have helped people
• Stories about your employees and your customers
• Special offers
• You can link to or provide product reviews

One more very important point: you can also advertise directly on FaceBook. With numbers like 175 million and a great demographic you can be sure that your ads will come up in front of the right people. Highly targeted marketing like that is hard to come by.

You might find some useful additional points in this article:  How to develop a FaceBook page that attracts millions of fans.

‘Change’ seems to be the predominant keyword for 2009. Changes are being felt on every level, and despite the slump, and despite the terrible start to the year I feel that many of them are positive ones.
OK, to start with I spose you’re wondering why I didn’t just say ‘my predictions for SEO in 2009?’ In short, I feel that SEO is becoming less and less a standalone issue and more and more an integral part of online marketing. More importantly, I feel that more so than ever before you will need to implement a multi-pronged online marketing strategy if you want to carve out a decent share of your niche market in the coming year.

So let’s get to it.

1. I predict that the beginning of Google’s downfall has, in fact, already started, and will begin to be detectable around the middle of 2009. It will take a few months for word of this to get around, and another few months for most people to grasp the fairly astounding implications.
2. Expect to spend a lot more time considering your niche because this will be of increased importance. Even more so than it has been in recent years. The Internet is huge and the only way that search engines can serve their visitors well is to break it all down into bite-sized chunks.
3. To this end, expect to see fewer and fewer webpages optimized for single-word search terms. Could it be that the time has come when long-tail search is actually more important than even two-word search terms? We shall see…
4. I feel that we will see more and more niches that actually are an ‘intersection’ between two niches: If you’re not sure what I’m talking about, then Karl Long might clarify it for you. But in any case, you should definitely read The Medici Effect (free download alert) because this concept is going to come into its own in 2009.
5. The time has gone where a marketer could just throw up a site and scare up some traffic. Social media is the way of the future. Online marketers will rely more and more on social media marketing for

Online branding
advertising
traffic
and even market research/product creation

6. We won’t see much evidence of the so-called economic slump online. Here’s just one survey that shows that only 25 percent of online marketers plan to cut their advertising budget in 2009:
7. Branding is going to be a lot more about who you network with and how they see you, than how many advertising bucks you’ve invested. This has already started to manifest: a famous case was the Motrin ad that was pulled because of the response from moms on Twitter. Here’s another site that talks about how important it is to network in order to grow your business.

It will be interesting to look back at the end of 2009 to see how close this list was, and to also take a look at some other marketing predictions for 2009. Do hope you’ll join me in December for that.