
Brand trust. It sounds like something out of an economics handbook. But it could just be the thing that makes or breaks your business. The following headline led me to re-examine some of the things we do every day in business. Edelman survey: Trust in all media plunges! You can read more here. Quite simply [...]


How Negative Feedback Can Still Help Your Brand
STOP! Don’t delete that negative feedback! A week-or-so ago, I was perusing my Twitter feed when I saw a tweet accusing someone of deleting negative comments from a blogpost. I’m not going to name names because that argument is totally irrelevant here. What I want to talk about is how deleting negative feedback from your [...]